Privacy Policy

Privacy Statement:
This privacy policy applies to all products and services provided by FireSide including the use of our website. In order to do business with FireSide we require the customer to provide their social security or Federal Tax ID number to credit qualify for service, a physical service address, a billing address, and an email address and/or telephone number to be used for communication purposes only. FireSide does not sell your private information to any unaffiliated parties nor does it intend to in the future. Your private information will not be shared with any third parties without your consent, unless it is required by law or to protect our ability to deliver service, enforce our terms of service, or to prevent the violation of someone's rights. In the event of default your account information may be transferred to a third party collection agency.

Customer Provided Information:
The information you provide to FireSide via internet, email, telephone, in person, or through the mail will be used for the express and sole purpose of conducting business with FireSide Natural Gas to include initiating service, maintaining service, billing, and payment of your account. The payment information may include but is not limited to bank routing or transit numbers, checking account numbers, or credit card information. This information will be encrypted and stored on a secure server.

Communication with FireSide:
We reserve the right to retain a history of email and any other correspondence with the customer and to record telephone conversations in order to verify enrollment, product selection, and acknowledgment of our terms and conditions.

When you visit we may send cookies to identify your browser in order to improve our service to you. We may record your IP address, time and date of contact with our website, browser type, and web request. FireSide may provide links to other websites. Once you leave our site and link to another we are not responsible for the information posted on or the privacy policies held by those sites.

FireSide Natural Gas understands the importance of keeping your personal information secure. Please rest assured knowing that your personal information is secured using industry standard Rijndael (AES) encryption. Traffic to and from our website is also secured via the use of secure certificates (TLS / SSL).

This privacy policy is subject to change at any time. Any changes will be posted on this website and effective upon posting. By using the FireSide Natural Gas website you agree to our Privacy Policy. If you do not agree to the policy please do not use our website. If you have questions regarding the policy please contact us directly.