Frequently Ask Questions

You may call (678) 872-0250 or toll free (866) 517-0250 and speak with a Customer Relations Specialist.
No. FireSide Natural Gas does not requires a deposit for business account. You must have a satisfactory credit rating through Credit-Safe USA OR provide 12 recent and consecutive utility invoices showing no late payments. Sole proprietors may secure accounts with their personal credit.
No. FireSide Natural Gas will request the switch through the Atlanta Gas Light system and your current provider will automatically be notified.
If you are in a contract, you may be assessed a cancellation fee. Review the terms and conditions with your current marketer to determine if a cancellation fee will charged.
An interstate capacity charge is a commercial transportation charge that is based on your DDDC as determined by Atlanta Gas Light. The Interstate Pipeline Capacity Charge is a fee for transportation of gas through the interstate pipelines from the gas producing regions to Georgia. FireSide Natural Gas will assess a full charge for each service period regardless of the number of service days.
You can view account information by signing up for a My FireSide online account. You will create a user name and password. To complete the set up, you will need to enter your FireSide customer number and Atlanta Gas Light meter number. If you need assistance setting up your online profile, you may call (678) 872-0250 or (888) 517-0250 and a Customer Relations Specialist will be happy to assist you.
Please read over a summary of HB386 to determine eligibility requirements. If eligible, please print and complete forms ST-5M and ST-5M Addendum. Completed exemption forms may be submitted:
Via email-
Brandi Kirkpatrick
By fax-
(678) 872-0254
Base Charges are pass through fees from Atlanta Gas Light. You will be billed 12 base charges every calendar year. Depending on the date your meter is read you may see 2 base charges one month’s invoice and no base charge on either the prior month’s invoice or the following month’s invoice. This often happens if your meter reading is scheduled on or around the 1st of the month. Because the AGLC base charge is directly from Atlanta Gas Light Company, no marketer has any impact on that fee.