Terms and Conditions
Fireside Natural Gas
Terms and Conditions April 1, 2017
A customer engaged primarily in selling goods or services excluding manufacturing and electric power generation as well as service to institutions and local, state, and federal governmental departments and agencies.
A customer engaged primarily in a process that creates or changes raw or unfinished materials into another form or product including the generation of electric power.
Atlanta Gas Light Company (AGLC)
The utility regulated by the Georgia Public Service Commission that owns, operates and maintains the pipeline system within your service area and distributes gas on behalf of Fireside Natural Gas and other marketers. AGLC is responsible for responding to gas leaks and other emergencies.
Georgia Public Service Commission (GPSC)
Regulatory committee governing regulated utilities in the state of Georgia.
When you request service connection, we will open a new account number and schedule a time for AGLC to turn on your service. Fireside Natural Gas will make its best efforts to facilitate a switch from another marketer, but cannot guarantee that a switch can be honored at the time it is requested. Customer switch requests that are received after the 15th of the month may not be facilitated by the first day of the following month.
FEES AND CHARGESYour Fireside Natural Gas bill will include: AGLC Base Customer Charge Regulated charge from the utility billed through the marketer which includes the following: Base customer charge – fixed costs for AGLC to service customer including regulator, meter and service lines. Meter Reading Charge – AGLC cost to read meter. Dedicated Design Day Capacity Charge (DDDC) – AGLC cost to provide delivery service to your premise based on your gas usage on the coldest day of the year. Peaking Service – AGLC cost of operating liquefied natural gas and propane operations (may not apply to all customers). Franchise Recovery Cost – AGLC cost for the right to use public rights-of-way for AGLC’s gas lines and other facilities. Social Responsibility Rider – AGLC cost of providing a low-income senior citizens discount to eligible customers. This rider is charged to all residential customers who are not receiving the low-income senior citizen’s rate. Pipeline Replacement Program – Recovers AGLC cost incurred to replace all bare steel and cast line pipe on their system within Georgia. Environmental Response Cost – AGLC cost of environmental compliance. Interstate Capacity Charge A transportation charge that is based on your DDDC as determined by AGLC. Fireside Natural Gas will assess a full charge for each service period regardless of the number of service days. The interstate capacity charge is included in the per therm price for residential customers. Commercial customers may chose to have the interstate capacity charge included in their per therm price or billed separately. Fireside Natural Gas Customer Charge The charge covers our cost to maintain and service your account. Fireside Natural Gas assesses a full customer service charge for each service period regardless of the number of service days. Natural Gas Charge The cost of natural gas used during the service cycle. This cost can vary depending on the quantity of gas used and the price per therm. Sales Tax Sales tax will apply to all charges on your Fireside Natural Gas bill except any Late Charges.
OTHER FEES AND CHARGES
The customer is responsible for all applicable Federal, State, and Local taxes. It is the customer’s responsibility to provide Fireside Natural Gas with the required exemption certificate if you are a tax-exempt entity, and to confirm you are being taxed at the appropriate rate as directed by the city and county in which service is provided. Insufficient Funds Fee Any payment to your account that is not accepted for the full amount, including insufficient funds associated with a bank draft payment even if payment is accepted on resubmission, will be assessed a non-refundable fee of no more than $30.00.
If your account becomes past due by greater than $30, you will be charged a late fee of 1.5% of the overdue amount or a minimum of $15 to offset the cost to Fireside Natural Gas.
Early Termination Charge
Current FireSide customers who elect to terminate their fixed rate plan prior to the plan expiration date in order to change to another Fixed Rate plan Fireside is offering will be charged a cancellation fee of $30.00. Fixed Rate plan participants terminating the agreement prior to plan expiration date and leaving FireSide will be charged a cancellation fee of $100.00.
Service Connection Charge
You will be charged a total of $50 to establish first time service or to re-establish disconnected service. $25 of this fee is a pass through fee from AGLC. This $50 fee does not apply to customers who are already serviced by and are switching from another marketer supported by AGLC. If your property requires a meter to be set, or when an existing meter has been set only for temporary service to a builder, contractor, or developer prior to occupancy, you will be charged a meter set fee of $75.00, of which $50.00 is a pass through fee from AGLC.
If your service is voluntarily disconnected and reconnected at a single location within a 12- month period and you are a residential customer, you will be assessed a reconnection charge of $75, of which $50 is a pass-through charge from AGLC. If you are a commercial customer, the reconnection charge is $85, and the AGLC pass-through is $60. You must meet FireSide’s credit requirements in order to have service reconnected. You must call or request in writing for your service to be turned off for a given period. The end of a contract does not guarantee discontinuance of service.
BILLING QUESTIONS AND COMPLAINTSIf you think your bill is incorrect or you would like further information you may contact us via email at firstname.lastname@example.org or by phone at 678-872-0250/866-517-0250. Please provide us with your service address and Fireside account number. No late fees will be imposed for the portion of the disputed amount, and Fireside will not take any action on your account while the dispute is being investigated. Any undisputed portion of your bill is due by the stated due date. If you do not pay the undisputed portion, a late charge or service disconnection fee may occur. Customers billed incorrectly or not within a timely period will not incur a late fee and will be allowed up to 90 days from the date a corrected bill is rendered to pay in full.
Billing Dispute Policy
If you feel your rights as a consumer have not been honored you should first contact Fireside Natural Gas and allow us the opportunity to resolve your complaint. If the complaint remains unsolved you should file a complaint with the GPSC, Consumer Affairs Section. (see Contacts)
Fireside Natural Gas offers a fixed price per therm that will not change during the term of the contract. Your fixed price will remain in effect for all bills during the term of your agreement. The price per therm, customer service charge and interstate capacity charge (if applicable) is set for the term of the agreement. You will be notified a minimum of two times prior to the expiration of your fixed price agreement. If you do not make your service preference known to Fireside Natural Gas, you will be automatically switched to a variable plan at the end of your contract.
Early termination of a fixed price agreement will result in a one-time charge as provided in the . Early Termination Charge section above. An early termination charge will be assessed in the following circumstances:
- If you switch to a variable rate plan during the term of your contract.
- If you change to another natural gas provider during the term of your contract.
- If service is disconnected for non-payment or your account becomes delinquent.
- If you move within AGL service area and change natural gas providers during the term of your contract.
- If you voluntarily disconnect service.
AGLC reads and maintains your meter. Fireside Natural Gas will bill you for the actual consumption received from AGLC. In the event that AGLC provides Fireside Natural Gas with an estimated reading, such estimated bills will be limited to no more than two consecutive months.
Your meter is the property of AGLC. Any tampering with the meter or reconnecting natural gas service is dangerous and violates federal safety regulations and state laws. Any tampering is subject to criminal prosecution.
Fireside does not require a service contract for variable rate plans, however if you have selected Fireside Natural Gas as your provider, you shall have a 3 day right of rescission following the receipt of this disclosure at the time of initiating service or when informed of a change in terms or conditions. You, the customer, may cancel in writing or electronically by contacting Fireside Natural Gas.
If you have a fixed term agreement with us and it is approaching the expiration date, or whenever we propose to change our terms of service in any type of agreement, you will receive written notification from us prior to the date of expiration of or change to the agreement. We will explain your options to you in this advance notification.
Fireside Natural Gas will not prevent the customer from obtaining distribution and commodity sales service from another marketer or provider pursuant to OCGA Sec. 45-4-158.3.
If you do not keep your account in good standing you may be subject to disconnection of your natural gas service according to regulations of the GPSC.
SEASONAL DISCONNECT LIMITATIONS
Fireside Natural Gas or AGLC shall not discontinue service to a residential customer for an unpaid bill between November 15 and March 15 if the customer does the following: agree in writing to pay the past due balance, including customer charges, in equal installments for a maximum duration beginning with the first billing period after March 15 and concluding prior to the following October 15 and agree in writing to pay all their bills by their due date for current service received after said agreement. Gas service may not be disconnected if the local forecast calls for temperatures below 32° F within a 48 hour period of the scheduled disconnect date.
You may elect to receive postal service or electronic delivery of your Terms and Conditions and Enrollment Materials. At time of enrollment, either by phone or through online enrollment,customers will be prompted to select their preferred method of communication for the delivery of Terms of Conditions and Enrollment Materials. Customers can opt out of electronic delivery or request a paper copy of their Terms and Conditions and/or Enrollment Materials at any time by contacting Customer Service at 678-872-0250 or toll free at 866-517-0250 or emailing email@example.com.
Full payment is due on or before the due date shown on your bill. The number of days between the bill date and due date may vary however you have 20 days from the date Fireside Natural Gas mails you the bill to pay. Payment can be made using the following methods:
- Online Payment through checking or credit card – you must register for this service through our website at www.firesidenaturalgas.com. Your online payment could take up to five business days to process. There is no fee for this service.
- Automatic bank draft – you can choose to have your payment automatically withdrawn from your financial institution. You can sign up for this service at www.firesidenaturalgas.com or call Customer Service for an application.
- Check or money order via US Postal Service - Checks should be made payable to Fireside Natural Gas and mailed to 2655 Dallas Hwy, Ste. 250 Marietta, GA 30064. Include your customer account number on the check.
- Pay in Person – you may choose to pay your bill in person at any of our 285 payment locations throughout the state. To find a location near you go to www.firesidenaturalgas.com or call Fireside Natural Gas at 678-872-0250/866-517-0250. A transaction fee may be applied by the payment location provider
- Pay by Phone – you can pay by phone using a check, credit card or certain debit cards. Paying by phone may take up to five business days to process. There are no fees for this service. Please call 678-872-0250 to initiate a phone payment.
- LIHEAP – Fireside Natural Gas will accept LIHEAP payments from qualified participants.
Payments received after the due date will be assessed a late fee. If your account becomes past due by $30.00 or more you may be billed a late charge of 1.5% of the unpaid amount, with a minimum charge of $15.00. We also may discontinue service to your premise if we do not receive payment within the specified time, as permitted by GPSC. If your balance remains unpaid after service has been disconnected your account may be turned over to a collection agency.
CANCELLATION OF SERVICE
You can cancel service at any time without penalty as long as you are not participating in a fixed price plan. We require ten days notification prior to cancellation of service, except for customers switching to an alternative Georgia marketer. If you fail to notify Fireside Natural Gas of cancellation within ten days, service will continue until notice is received and you will be responsible for paying all charges until the time of service termination. To initiate a disconnection of service, please call Fireside customer service at 678-872-0250/866-517-0250 or in writing via email at firstname.lastname@example.org or USPS to Fireside Natural Gas 2655 Dallas Highway Ste. 250 Marietta, GA 30064.
Fireside Natural Gas will not charge a cancellation fee to low income, residential customers seeking service from the Regulated Provider for the first time.
If your bill for past service is not paid within at least forty-five (45) days after the date of the bill, Fireside Natural Gas has the option to disconnect your service. Gas service will only be disconnected after it has been at least fifteen days since you received notification that service would be disconnected. If a disconnect action is required, you will be notified twice by a separate mailing from your bill. Service will not be disconnected for nonpayment of a bill that Fireside Natural Gas did not provide in a timely manner. Before a disconnection is initiated, we will offer at least one reasonable pay arrangement in writing.
TERMS AND CONDITIONS
Fireside Natural Gas reserves the right to revise these Terms and Conditions at any time. The most current version of the Terms and Conditions may be found online at www.firesidenaturalgas.com. Extraordinary Events In the event of an act of God, extraordinary weather occurrence, an AGL or interstate pipeline outage, an act or consequence of war, civil disturbance, or other state or national emergency that makes it impossible for Fireside Natural Gas to perform, these terms and conditions shall be excused for the duration of the event. If such conditions occur we may discontinue service without notice.
If you have any questions, need to obtain information or are dissatisfied with any aspect of your Fireside Natural Gas account, please contact us at the following:
Fireside Natural Gas
2655 Dallas Highway, #250 Marietta, GA 30064
In Atlanta: (678) 872-0250 Toll Free: 1- 866-517-0250
Georgia Public Service Commission
Consumer Affairs Department
Metro Atlanta: (404) 646 – 4501
Toll Fee: (800) 282-5813 (outside metro Atlanta) Fax: (404) 656 – 2341
E-mail: email@example.com www.psc.state.ga.us
Governor’s Office of Consumer Affairs
Consumers’ Utility Counsel Division Metro Atlanta: (404) 651-8600
Toll Free: (800) 869-1123
Fax: (404) 651-9018 www.state.ga.us/gaoca
If you need information regarding assistance you may contact: Energy Assistance Program
Fax: (404) 657-4480
To report a gas leak or emergency contact Atlanta Gas Light
(770) 907-4231 (877) 427-4321
This Disclosure Statement is to be read in conjunction with the Terms and Conditions of Service from FIRESIDE NATURAL GAS, LLC as it provides important information about your natural gas service. These two documents encompass the agreement between Fireside Natural Gas (“the company”) and you, the customer.
AGLC Account #
Date service was requested:
Date service is expected to be effective:
Rate Plan Selected:
Rate per Therm:
Term of Agreement:
Customer Service Charge:
Early Termination Fee:
Fixed Rate: Under a fixed rate plan, you will be charged a fixed rate per therm for the length of your agreement. The per therm rate will be determined on the first day of your fixed rate contract and will remain in effect for the term of your agreement. Your total bill will vary from month to month based upon your usage. The per therm rate may include interstate capacity charges, but will not include service fees from AGLC or the company, or state and local taxes, which will be charged as a separate line item. Fixed rate contracts are subject to 6, 12, 24, or 36 month terms. If you are switching from another marketer or turning on new service and select a fixed rate plan upon enrollment, the fixed rate will be effective the first day your service begins. If you are currently under our variable rate program, your fixed rate effective date corresponds with the meter read begin date on your invoice.
Variable Rate: Your therm price will be based on the published price of gas on the beginning day or your billing cycle which is the starting meter read date set by AGLC. Under a variable rate plan, the therm price may vary from month to month based upon market prices. Variable monthly rates are posted on our website at www.firesidenaturalgas.com and are updated on the 5th of each month. This rate may include interstate capacity charges, but will not include service fees from AGLC, the company, or state and local taxes, which will be charged as a separate line item. The company cannot predict future prices as they are determined by various factors including the weather and general market conditions. You may switch to a fixed rate plan at any time, however you will be subject to the terms and conditions of the fixed rate plan. You will be charged the price per therm that is effect for the month on the first day of your meter reading cycle.
Length of Service: Your service will begin on a date determined by AGLC, and will be outlined on your billing statement.
Notice of Expiration or Changes: If you are in a fixed rate plan with us and your term is approaching expiration or there are changes to the terms of your service you will receive notice in writing prior to the date of expiration or change in agreement. We will explain your options to you in this advance notification.
Right of Rescission: You shall have a three-day right of rescission following the receipt of this disclosure at the time of initiating service or when informed of a change in terms or conditions. You may cancel in writing or electronically by contacting Fireside Natural Gas.
Billing: AGLC will set your meter reading schedule, and Fireside will determine your billing schedule based on AGLC’s assigned meter reading schedule. The bill will contain the following
charges: AGLC base charges, gas charges, interstate capacity charges, Fireside customer service charges, federal and state taxes, and any late fees assessed for late payments. The bill may also contain corrections or adjustments for previous meter reading errors or billing errors, incorrectly calculated taxes, or any other error or omission as current laws and regulations permit. Early termination of your service will not affect fees imposed by AGLC. All tax exempt entities are solely responsible for providing the necessary exemption certificate. Tax exemption begins on the billing cycle after receipt of exemption certificate.
FireSide Natural Gas Service Fee: You will be assessed a customer service fee based upon your credit score for each billing period. A fee of $5.95 for credit scores 620 and higher, $8.95 for credit scores between 580-619, and $9.95 for all scores falling below 580 will be assessed each billing period regardless of gas usage. Other Fees: Fireside Natural Gas may charge a late fee in the amount of 1.5% of the past due amount or a minimum of $15.00. Fireside Natural Gas may also assess a fee of no more than $30.00 for any returned check or electronic funds transfer or credit card transaction not processed due to insufficient funds or credit.
Estimated Bills: Fireside Natural Gas will not send estimated bills, except when the actual meter readings provided by AGLC are not made available, and in that event, such estimated bills will be limited to no more than two consecutive months.
Cancellation Fees: You may be assessed a $100.00 cancellation fee if you terminate your service under a fixed rate plan. A cancellation fee will not be assessed if you are a low-income residential consumer seeking service for the first time from the regulated provider.
Disconnection, Reconnection and Collection Policy: Your gas is subject to disconnection if a bill for service is not paid at least 45 days after the date of the bill. Gas service will be disconnected for failure to pay for service, only if Fireside is your current service provider, and only after Fireside provides you with at least one reasonable pay arrangement in writing and after a minimum of 15 days after the customer receives notice that service is to be disconnected. Gas service will not be disconnected for nonpayment of a bill that was not sent to you in a timely manner or for any portion that is in dispute. At least 2 days prior to the disconnection Fireside will make a good faith effort to personally contact you. Failure to pay within 15 days after the final bill has been mailed as a result of disconnection will result in the balance due being turned over to a third party collection agency. If you ask to have your service reconnected you may be required to pay a reconnect charge of up to $50.00, and pay in full any outstanding balances. Fireside Natural Gas reserves the right to deny reconnection service to any customer based upon credit or past failure to pay.
Customer Choice: Fireside Natural Gas will not prevent a customer from obtaining distribution and commodity sales service from another marketer or provider. You have to right to switch once in a 12 month period without incurring the AGLC switch fee of $7.50.
Communication: You may elect to receive postal service or electronic delivery of your Terms and Conditions and Enrollment Materials. At time of enrollment, either by phone or through online enrollment, customers will be prompted to select their preferred method of communication for the delivery of Terms of Conditions and Enrollment Materials. Customers can opt out of electronic delivery or request a paper copy of their Terms and Conditions and/or Enrollment Materials at any time by contacting Customer Service at 678-872-0250 or toll free at 1-866-517-0250 or emailing firstname.lastname@example.org.
FireSide PrePay Program Disclosure Statement Addendum
This addendum outlines differences between the FireSide PrePay Program and the terms of service outlined in the Disclosure Statement of Service. Aside from the differences herein, all other terms of the Disclosure Statement of Service apply in their entirety.
FireSide PrePay Program Rate Plans: All customers will be offered the same published fixed and variable rates each month whether they are enrolled in the PrePay Program or credit qualified, and subject to the same terms and conditions.
Customer Service Fee: Customers enrolled in the FireSide PrePay Program will pay a customer service fee of $9.95.
Deposits: Deposits are not required by customers enrolled in the FireSide PrePay Program.
Billing and Payment: Payment is due immediately upon enrollment in the FireSide PrePay Program. If you are switching natural gas providers to FireSide your service will begin on the first day of the month following receipt of payments on or before the 19th of the month. If your payment is received after the 19th of the month your service will begin on the 1st day of the next month. If you are turning gas on at a new location, initiation of service will be requested the day we receive your first payment. All turn on service is subject to AGLC timelines and availability. You will thereafter be billed based upon your meter reading schedule as determined by AGLC. All prepaid gas consumption estimates will be based upon a 30 day meter read cycle. Actual consumption may be for more or less than 30 days.
Your bill may contain AGLC base charges, actual gas charges for the prior meter read cycle, estimated gas charges for the next 30 days, a FireSide customer service fee, actual state and local taxes, and ancillary service fees. Your bill will also include an adjustment for the difference between the prior period’s projected gas charges and the actual charges incurred. Your bill may also include adjustments related to previous billing or meter read errors and omissions as permitted by current laws and regulations. Early termination will not affect the charges imposed by AGLC.
If you are turning service on at a new location or in your name for the first time at your current location, you will be charged a fee of no more than $25.00 by FireSide Natural Gas in addition to any fees charged by AGLC.
Gas service will not by disconnected by FireSide if FireSide is not your current marketer or for nonpayment of a bill that was not sent to you in a timely manner or for any portions of a bill resulting from a billing dispute.
Notification of the terms governing an accelerated disconnection timeline will be included in each billed invoice.
For billing disputes or complaints please contact
FIRESIDE NATURAL GAS, LLC
2655 DALLAS HIGHWAY #250
MARIETTA, GA 30064
Toll Free: 1-866-517-0250
Fireside will make a good faith effort to resolve any disputes or complaints, however if you are not satisfied you may contact the Georgia Public Service Commission (GPSC) or the Consumer’s Utility Counsel Division at the Governor’s Office of Consumer Affairs at the numbers and locations below:
Georgia Public Service Commission Attn: Consumer Affairs
244 Washington Street
Atlanta, GA 30334
Metro Atlanta: 404-656-4501
Outside Metro Atlanta: 1-800-282-5813 Fax: 404-463-6683 email@example.com
Consumer’s Utility Counsel
Governor’s Office of Consumer Affairs 2 Martin Luther King Jr. Drive
East Tower, Suite 356
Atlanta, GA 30334
Metro Atlanta: 404-651-8600
Outside Metro Atlanta: 1-800-869-1123
Department of Human Resources Community Services Section
Division of Family and Children Services Two Peachtree Street NW Suite 19-268 Atlanta, GA 30303-3180
Public Inquiries: 1-800-869-1150
To report a gas leak:
Atlanta Gas Light Company
Metro Atlanta: 770-994-1946
Outside Metro Atlanta: 1-800-427-5483